Frequently asked questions
Do I need to pay additional customs or duties on my order?
U.S. Orders: No customs or duties are required.
International Orders: Additional duties or taxes may apply and are the customer’s responsibility.
You’ll have two options at checkout:
1. DDP (Delivered Duty Paid): Duties are included in your order total.
2. DDU (Delivered Duty Unpaid): Duties and taxes are paid upon delivery.
Both options include door-to-door tracking.
What is Ohsio's return policy?
Eligible items may be returned within 30 days of delivery. Items must be unused and unwashed, in their original condition and packaging, with tags attached.
Refund returns have a $9.95 handling fee. Exchanges are free. Refunds are issued to the original payment method after returned items are received and inspected.
Non-returnable items include Last Chance items, swatches, tote bags, pet hair removers, replacements, and free gifts.
For complete details, please read our Return Policy. For help, contact us at support@ohsio.store.
When will I get my order?
Orders are shipped within 1–2 business days.
Delivery times vary depending on the shipping service and destination but generally it takes 5-20 business days to reach your doorstep.
A tracking number will be emailed to you once your order has shipped.
United States: 5-15 business days
Rest of World: 10-20 business days
Thank you for your understanding, and we’re here to assist if you have any questions!
What if my package is late?
If your package has not arrived by the expected delivery date, please allow 4 additional business days before contacting us. Claims for missing or incorrect deliveries must be reported within 45 days of the order date.
How much does shipping cost?
Tracked shipping is $4.99 for orders under $99. Orders over $99 qualify for free tracked shipping.
Do you ship internationally?
Yes! We currently ship to these countries:
United States, Canada, United Kingdom, France, Germany, Italy, Spain, Austria, Portugal, Belgium, Netherlands, Sweden, Denmark, Norway, Ireland, United Arab Emirates, Saudi Arabia, Kuwait, Qatar, New Zealand, and Australia.
If your country isn’t on the list, no worries - just drop us a message at support@ohsio.store.
We’d love to know where you’re shopping from, and we’ll pass your request along to our team so they can look into adding shipping to your country in the future!
What payment options do you accept on your website?
Payment Options: We accept all major credit cards, AMEX, PayPal, Apple Pay, and ShopPay.
Availability may vary by location.
Please double-check your address details when using Apple Pay or PayPal, as they may default to your account address.
Can my parcel be redirected to a different address?
Once your order has shipped, the shipping address cannot be modified.
For any changes or assistance, please contact the shipping carrier directly using your tracking number.
Where can I locate my order number?
Order number is 6-digit code starting with # found in Order & Shipping Confirmation emails or packing slip. Can't find it? Message us using your order email address.
Do I have to pay for my return?
For international orders, kindly reach out to our team to handle your return or exchange request at support@ohsio.store
Do note that original shipping fees are non-refundable.
How soon will I get my refund?
Once we receive your return, please allow 5–10 business days for inspection. After assessment, your refund will be processed, and you’ll receive an email confirmation. The credit will be issued to your original payment method within 10 business days
What items are not eligible for returns?
Non-returnable items:Last Chance Sale items, Swatches, Tote Bag,replacements, free gifts
What should I do if the shipping updates have stopped and I haven’t received my parcel yet?
Each order needs its own return label. Using a single label for multiple orders can lead to delays or missing refunds.
Please ensure you use the correct return label for each order.
Need assistance? Contact us anytime.
No Return Label? Here's what to do!
If you haven't received a return label, it simply means that your items require additional review.
Please be patient, and we'll email you within 1-3 business days once the review is complete. Thank you for your understanding and patience!
If you've been waiting for more than 3 business days, don't hesitate to contact our support team , and we'll be there to assist you promptly.
What is your return policy for sending the wrong items to Ohsio warehouse
If the wrong items are returned, we’ll hold them for 2 weeks. During this time, we’ll reach out to arrange either free disposal or return shipping at your expense. If we don’t receive a response within 2 weeks, the items will be disposed of automatically.
How long does it take you to respond to emails?
We aim to reply to your emails within 1 business day. Our inbox gets busier during peak shopping seasons or over the weekends, so it might take us up to 2 business days to reply. Our customer support team operates Monday to Friday, 9 am to 5 pm CST
For order changes or cancellations, please include your order ID number so we can quickly place your order on hold while we sort things out with you.
No matter the delay, no email goes unanswered. That’s a Ohsio guarantee!
What do I do if I ordered the wrong slipcovers?
If Your Covers Haven't Been Shipped Yet
No worries, we’ve got you covered!
First, let us know about the error as soon as possible. If we're quick enough, we might be able to intercept the order and prevent it from being made. We'll then work with you to either cancel or amend the order with any excess paid to be refunded or the difference to be billed to you by email. But a few important things to note:
- Cancellations come with a 5% processing fee.
- If you need to change or cancel an order that’s already in production, there’s an additional 30% restock fee since the fabric has already been cut.
If Your Covers Have Already Been Shipped or Delivered
If you realize the mistake after delivery, send us some photos of your furniture, and we'll do our best to assist you under our Return Policy.