Frequently asked questions
Do I need to pay additional customs or duties on my order?
U.S. Orders: No customs or duties are required.
International Orders: Additional duties or taxes may apply and are the customer’s responsibility.
You’ll have two options at checkout:
1. DDP (Delivered Duty Paid): Duties are included in your order total.
2. DDU (Delivered Duty Unpaid): Duties and taxes are paid upon delivery.
Both options include door-to-door tracking.
What is Ohsio's return policy?
Most of our products can be returned or exchanged within 30 days from delivered date (minus $9.95 handling fee) or exchange.
Items must be unused, in original condition, and purchased from ohsio.store within 30 days of purchase. If unhappy with order, kindly reach out to
YYMY9999@gmail.com
- we will sort it out for you.
Refunds are issued to the original payment method once the return is delivered to our warehouse.
Unsellable items will not be refunded.
If your order included a free promotional item, you don't have to return it.
We provide a prepaid USPS return label for approved returns/exchanges. Use only our label—outside labels are not reimbursed.
Keep your USPS drop-off receipt. If your package is lost but you have proof of drop-off, we’ll honor the return/exchange.
Original shipping costs and any additional return costs are non-refundable.
Return labels are digital only. Some USPS locations accept QR codes instead of printed labels (check via the USPS Locator).
Returns from APO/FPO addresses may require a different return address.
We do not accept returns on items purchased outside of ohsio.store
We do not offer price matching with competitors, dealers, or promotional discounts.
Non-returnable: Last Chance items, Swatches, Tote Bag, Pet Hair Remover, replacements, free gifts.
Important: Refunds are processed after items arrived at our warehouse. Claims are accepted with Ohsio prepaid labels only.
When will I get my order?
Orders are shipped within 1–2 business days.
Delivery times vary depending on the shipping service and destination but generally it takes 5-20 business days to reach your doorstep.
A tracking number will be emailed to you once your order has shipped.
United States: 5-15 business days
Rest of World: 10-20 business days
Thank you for your understanding, and we’re here to assist if you have any questions!
What if my package is late?
If package not arrived by expected date, wait 4 additional business days before contacting us. Claims for missed/incorrect deliveries must be reported within 45 days of order.
How much does shipping cost?
Enjoy free standard shipping on orders over $100 (after discounts, before taxes) within the 50 contiguous U.S. states and internationally.
*This offer excludes Puerto Rico and is automatically applied at checkout.
Do you ship internationally?
Yes! We currently ship to these countries:
United States, Canada, United Kingdom, France, Germany, Italy, Spain, Austria, Portugal, Belgium, Netherlands, Sweden, Denmark, Norway, Ireland, United Arab Emirates, Saudi Arabia, Kuwait, Qatar, New Zealand, and Australia.
If your country isn’t on the list, no worries - just drop us a message at yymy9999@gmail.com.
We’d love to know where you’re shopping from, and we’ll pass your request along to our team so they can look into adding shipping to your country in the future!
What payment options do you accept on your website?
Payment Options: We accept all major credit cards, AMEX, PayPal, Apple Pay, and ShopPay.
Availability may vary by location.
Please double-check your address details when using Apple Pay or PayPal, as they may default to your account address.
Can my parcel be redirected to a different address?
Once your order has shipped, the shipping address cannot be modified.
For any changes or assistance, please contact the shipping carrier directly using your tracking number.
Where can I locate my order number?
Order number is 6-digit code starting with # found in Order & Shipping Confirmation emails or packing slip. Can't find it? Message us using your order email address.
Do I have to pay for my return?
For international orders, kindly reach out to our team to handle your return or exchange request at support@nolaninterior.com
Do note that original shipping fees are non-refundable.
How soon will I get my refund?
Once we receive your return, please allow 5–10 business days for inspection. After assessment, your refund will be processed, and you’ll receive an email confirmation. The credit will be issued to your original payment method within 10 business days
What items are not eligible for returns?
Non-returnable items:Last Chance Sale items, Swatches, Tote Bag,replacements, free gifts
What should I do if the shipping updates have stopped and I haven’t received my parcel yet?
Each order needs its own return label. Using a single label for multiple orders can lead to delays or missing refunds.
Please ensure you use the correct return label for each order.
Need assistance? Contact us anytime.
No Return Label? Here's what to do!
If you haven't received a return label, it simply means that your items require additional review.
Please be patient, and we'll email you within 1-3 business days once the review is complete. Thank you for your understanding and patience!
If you've been waiting for more than 3 business days, don't hesitate to contact our support team , and we'll be there to assist you promptly.
What is your return policy for sending the wrong items to Ohsio warehouse
If the wrong items are returned, we’ll hold them for 2 weeks. During this time, we’ll reach out to arrange either free disposal or return shipping at your expense. If we don’t receive a response within 2 weeks, the items will be disposed of automatically.
Buy One, Get One Free Sofa Blanket Offer
- Buy one (1) Sofa Blanket and receive one (1) additional Sofa Blanket for free. The complimentary blanket can be chosen based on a list of available blankets that are of equal or less value.
- This offer cannot be combined with other discount codes, promotions, or applied retroactively to previous orders.
- Offer valid while supplies last.
- Ohsio reserves the right to modify or cancel this promotion at any time without notice.
How long does it take you to respond to emails?
We aim to reply to your emails within 1 business day. Our inbox gets busier during peak shopping seasons or over the weekends, so it might take us up to 2 business days to reply. Our customer support team operates Monday to Friday, 9 am to 5 pm (GMT+8), the same timezone as Hong Kong, Singapore, Kuala Lumpur, and Perth.
For order changes or cancellations, please include your order ID number so we can quickly place your order on hold while we sort things out with you.
No matter the delay, no email goes unanswered. That’s a Comfort Works guarantee!
What do I do if I ordered the wrong slipcovers?
If Your Covers Haven't Been Shipped Yet
No worries, we’ve got you covered!
First, let us know about the error as soon as possible. If we're quick enough, we might be able to intercept the order and prevent it from being made. We'll then work with you to either cancel or amend the order with any excess paid to be refunded or the difference to be billed to you by email. But a few important things to note:
- Cancellations come with a 5% processing fee.
- If you need to change or cancel an order that’s already in production, there’s an additional 30% restock fee since the fabric has already been cut.
If Your Covers Have Already Been Shipped or Delivered
If you realize the mistake after delivery, send us some photos of your furniture, and we'll do our best to assist you under our Return Policy.