Returns And Refunds

Most of our products can be returned or exchanged within 30 days from delivered date (minus $9.95 handling fee) or exchange.

Items must be unused, in original condition, and purchased from ohsio.store within 30 days of purchase. If unhappy with order, kindly reach out to 
support@ohsio.store

 - we will sort it out for you.

Refunds are issued to the original payment method once the return is delivered to our warehouse.

Unsellable items will not be refunded.

If your order included a free promotional item, you don't have to return it.

We provide a prepaid USPS return label for approved returns/exchanges. Use only our label—outside labels are not reimbursed.

Keep your USPS drop-off receipt. If your package is lost but you have proof of drop-off, we’ll honor the return/exchange.

Original shipping costs and any additional return costs are non-refundable.

Return labels are digital only. Some USPS locations accept QR codes instead of printed labels (check via the USPS Locator).

Returns from APO/FPO addresses may require a different return address.

We do not accept returns on items purchased outside of ohsio.store

We do not offer price matching with competitors, dealers, or promotional discounts.

Non-returnable: Last Chance items, Swatches, Tote Bag, Pet Hair Remover, replacements, free gifts.

Important: Refunds are processed after items arrived at our warehouse. Claims are accepted with Ohsio prepaid labels only.