Frequently asked questions
Overall fabric usage & care guide
Following this fabric care guide will help to prolong the lifespan of your slipcovers, and maintain their performance, comfort, and appearance.
Clean the slipcovers once a week with a soft brush or vacuum cleaner, as accumulated dirt will accelerate wear and dull the colour of the fabric.
After spot cleaning, use a dry cloth to remove excess moisture from the fabric. Allow the upholstery to dry completely before use.
Do not expose the fabric to direct sunlight. With extended exposure, ultraviolet rays can create hairline cracks in leather or cause fading or discolouration of fabric.
If a snag occurs in your fabric, trim it using scissors. Do not attempt to pull it out, as this could damage the surrounding fibres.
Spillage on fabrics may result in discolouration. Any spillage should be wiped with a dry cloth immediately. Do not use bleach (including oxygen-based or commercially advertised as colour protection bleach) on the fabric unless advised by our CX agents.
Ensure no sharp objects (or claws) come into contact with the slipcovers to the best of your ability as this may cause snags or tears in the fabric.
Fabrics treated for stain and spill protection help you handle most daily messes without needing a machine wash each time, so the finish lasts longer. When washing, use gentle detergent and fewer cycles to preserve that finish.
Natural fabrics care guide
This applies to Brushed Cotton, Cotton Canvas, Everyday Linen, Pure Linen, Everyday Cotton, Care+ Linen and Mod Basketweave.
All natural fabrics will soften over time after a few washes. It is also normal to see some pilling in the first few weeks of use for natural fabric. This pilling will stop once the loose fibres in between the thread are gone.
Machine-washing:
- Ensure that all zippers are closed.
- Wash at a temperature of 30°C or below.
- Do not bleach.
Drying:
- Drip dry in shade.
- Do not dry under direct sunlight.
- Do not tumble dry.
- Fit your covers while slightly damp to prevent creases and ensure a snug fit.
Ironing:
- Iron at medium heat, from 110℃ (230℉) to 150℃ (302℉).
Stain/spill removal:
- For non-oil-based liquid spills, blot immediately with a clean, dry cloth or towel.
- For oil-based liquid spills, gently blot excess oil with a paper towel.
- Then apply an absorbent such as corn starch over the spill, and allow it to sit for 10-15 minutes.
- Vacuum the absorbent off, then spray on a mild cleaning solution of soap and water.
- Rinse the fabric thoroughly to remove all soap residue. Air dry.
Synthetic fabrics care guide
This applies to Claw-proof Velvet, Classic Velvet, Comfort Chenille, Eco Basketweave, Eco Chenille, Eco Twill, Eco Weave, Everyday Weave, Everyday Velvet, Nomad, Performance Weave, Textured Weave, Mod Boucle, Mod Chenille, Signature Velvet, Signature Microfiber, Care+ Canvas and Care+ Tweed.
Machine-washing:
- Sort slipcovers by colour and type: separate darks from whites, heavy from light fabrics to prevent pilling.
- Turn garments inside out.
- Ensure that all zippers are closed.
- Wash at a temperature of 30°C or below.
- Do not bleach.
- Do not machine wash Performance Weave. Spot clean only to preserve the longevity of the spill-resistant nano-coating.
- Spot clean Signature Velvet to preserve the longevity of the spill-resistant nano-coating, and machine-wash only when necessary.
Drying:
- Drip dry in shade.
- Do not dry under direct sunlight.
- Do not tumble dry.
- Fit your covers while slightly damp to prevent creases and ensure a snug fit.
Ironing:
- Do not steam.
- Do not iron.
Stain/spill removal:
- For non-oil-based liquid spills, blot immediately with a clean, dry cloth or towel.
- For oil-based liquid spills, gently blot excess oil with a paper towel.
- Then apply an absorbent such as corn starch over the spill, and allow it to sit for 10-15 minutes
- Vacuum the absorbent off, then spray on a mild cleaning solution of soap and water.
- Rinse the fabric thoroughly to remove all soap residue. Air dry.
Keep Comfort Chenille, Performance Weave and Classic Velvet covers raised and refreshed with a weekly vacuum to remove dust particles.
Leather care guide
This applies to Vegan Leather Savannah Saddle, Bycast Leather Urbanskin Kramfors.
Do not machine wash or iron.
Wipe leather weekly with a clean, damp cloth (avoid harsh chemicals) to remove any build-up of body oil, perspiration, hair, etc.
Keep leather dry and away from humidity and direct heat. Do not allow excess moisture to sit on the surface of the leather.
In case of spills, stains or dirt, wipe with a clean, damp cloth.
Do not treat the leather with oil. Faux leather disintegrates fast after being in regular contact with oil and moisture.